SHIPPING AND DELIVERY

In-stock items ship within 2 business days. Made-to-order items require 2-4 weeks production time depending on complexity. We'll email you immediately if any delays occur.

RETURN AND REFUND POLICY

Standard Items: Return any item within 30 days in original condition for a full refund. We'll even cover return shipping.

Custom/Made-to-Order Items: Due to their personalized nature, these items cannot be returned or exchanged once production begins.

Quality Issues: We offer free exchanges for defective items. If exchange isn't possible, we provide full refunds.

QUALITY GUARANTEE

Please inspect your order within 7 days of delivery. Report any quality issues with photos and details during this period. For manufacturing defects, we cover all return shipping and repair costs.

OXIDIZED SILVER CARE GUIDE

Oxidized silver features an intentional black, antique finish created through an antiquing surface process. This treatment is purely aesthetic and does not change the intrinsic $925$ sterling silver material. To preserve this distinctive patina:

• Never use silver polish – it will strip the oxidized finish
• Clean only when necessary with a soft, dry cloth
• Avoid harsh chemicals and abrasive materials that can scratch or damage the finish
• Store properly in a cool, dry place to maintain the oxidized appearance

For detailed silver care instructions, refer to our complete Oxidized Silver Care Guide.