We put together a list of our most frequently asked questions to help answer some of the questions you may have!
- All
- Orders & Payments
- Shipping & Delivery
- Returns
Need Help?
If you need additional
assistance or have any other questions, please email us at royce@qitreasures.com.
We are happy to answer all questions you may have! we will get back to you within 20-36 hours!
Orders & Payments
If your order hasn’t shipped, we’ll do our best to help. Please contact us as soon as possible via email at royce@qitreasures.com or WhatsApp. Due to time zone differences, we typically respond within 12 hours.
Once an order is processed or shipped, changes or cancellations are no longer possible — but you’re welcome to return the item after it arrives.
We accept a variety of secure payment methods:
All payments are securely processed via Shopify Payments or PayPal.
💡 Tip: Join our Loyalty Program to earn and redeem points at checkout for exclusive savings!
Why was my order flagged or delayed?
Sometimes, an order may require extra verification due to payment issues, mismatched addresses, or other security concerns. If that happens, we may contact you to confirm your identity or payment details.
This is to protect you from potential fraud. We’ll reach out promptly to minimize any delays — please respond within the requested time to avoid cancellation.
For medium or high-risk orders with no response, we may cancel the order as a precaution.
Are taxes included in the price?
Yes — all taxes are already included in the prices shown. You won’t be charged anything extra at checkout.
For most destinations, we ship with duties prepaid to help avoid customs delays.
If any customs checks occur, we’ll do our best to assist — though such cases are rare.
What currency will I be charged in?
Orders from EU countries are charged in EUR.
For all other countries, we charge in the local currency — such as GBP for the UK or JPY for Japan.
We display local prices where available, and both Shopify Payments and PayPal support multi-currency checkout.
Shipping & Delivery
Shipping costs depend on your location, the items ordered, and the delivery speed you select.
For heavy or special items, extra charges (if any) will be shown at checkout.
🚚 Free Shipping Offers:
- Orders over $50 USD (or £45 GBP) qualify for free standard shipping
- First-time orders enjoy free standard shipping automatically
- We currently offer free shipping to select Southeast Asian countries
🚚 Processing & Shipping Time
Order Processing Time: 1–3 business days (excluding weekends and holidays).
Estimated delivery times are shown at checkout.
If you purchase Seel Shipping Protection at checkout, you may be eligible for compensation in the event of severe delivery delays.
💡 Please note: These are estimated delivery windows. Actual delivery time may vary due to customs clearance, weather conditions, or other unforeseen factors.
💡 Please note: The estimated delivery time includes the shipping time plus an additional 1–2 business days for order processing. This ensures that your order is carefully prepared before shipment.
For certain special products, production begins after payment confirmation, which may extend the processing time. However, such products will be clearly indicated on the product page before purchase.
Once the package has been picked up and transferred to the shipping provider, QITREASURES is no longer responsible for any delays that may occur during transit.
As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend monitoring your tracking information closely to stay updated on the status of your delivery.
If you are on a deadline or working with a strict timeline, we highly recommend choosing an expedited shipping option. Even for local deliveries, ground shipping may experience unexpected delays.
📦 When you receive your shipping notification email, you may notice that the tracking status shows "Label Created" and the carrier as "Awaiting Item." This means your order has already been handed over to the carrier, but tracking updates may take some time.
📧 For any inquiries about your order, please email royce@qitreasures.com. We appreciate your patience and support!
If your package was returned to sender, there was likely an issue with your shipping address that made your order undeliverable and your package will be returned to our warehouse.
You have 30 days (from the date the package is returned to us) to contact us and claim back the items. After 30 days, the items will be put back into stock.
Seel Shipping Protection is an optional service that provides coverage for lost, stolen, or significantly delayed shipments.
If you add Seel at checkout, you’ll be eligible to file a claim for compensation in case of severe delivery issues.
This service is available for international and domestic orders. For more details to vist Seel’s help center or to file a claim to vist Seel’s resolution center.
Returns
We accept returns within 14 days of delivery for most eligible items. Final sale, custom, personal, and digital products are not returnable.
- Sale Items and Final Sale: All items marked as sale or "final sale" are non-returnable. This information will be clearly indicated at the bottom of the product page.
- Return Timeframe: We generally accept return requests within 14 days from the date the package is delivered. If there are special instructions on the product page or if the item was purchased during a sale/promotion, different return rules may apply.
- Personal Items: For personal items such as necklaces and bracelets, we cannot accept returns if the original packaging has been opened. The hygiene and integrity of these products are essential for other buyers.
- Custom Items: All custom items are non-returnable due to their unique and personalized nature.
- Digital Products: Digital products, including software and digital content, are non-returnable once delivered, as their value lies in immediate use and access.
- Log into your account and go to your order history.
- Select the order and click “Request Return.”
- Fill out the return form.
- Once approved, you'll receive return instructions and a shipping label.
We recommended that you send the merchandise back in a padded box and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of QITREASURES to replace it. Please follow the instructions emailed to you once your return is accepted.
When do I need to ship the merchandise back?
The returned item must be shipped back within the 14-day window from the delivery date, once your return has been approved.
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery.
To help us resolve the issue efficiently, we strongly recommend recording an unboxing video—especially for valuable items—and providing clear photos or video evidence along with your order number.
Depending on the situation, we’ll offer a replacement or refund as quickly as possible.
Once your return is received and processed, we’ll refund the original payment method.
Returns are logged every Thursday and may take 3–10 business days to process after reaching our facility.
Refunds may take several additional business days to appear in your account, depending on your bank.
Unshipped orders are eligible for a full refund upon request.
- Shipping charges on expedited orders are not refundable.
- A 10% restocking fee may apply for non-defective returns.
Seel Return Assurance allows U.S. customers to return eligible items for any reason—even final sale products—and receive a full refund through Seel.
This protection must be added at checkout. Once selected, Seel will handle the return approval process and provide a prepaid return shipping label.
Return requests must be submitted within 7 days of order delivery to be eligible under Seel Return Assurance.
Note: This service is available only for orders shipped within the United States. For more details to vist Seel’s help center or to file a claim to vist Seel’s resolution center.
